Assure Scratch & Dent – Privacy Policy (United States)
Last Updated: April 2026

1. Introduction

Assure Scratch & Dent (“Assure”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our website, membership services, and mobile cosmetic vehicle repair offerings.

Assure operates as a membership service and is not an insurance product.

2. Information We Collect

We collect information necessary to provide our services effectively, including:

a. Personal Information

• Full name
• Email address
• Phone number
• Residential or service address

b. Vehicle & Service Information

• Vehicle make, model, and registration
• Photos and videos of vehicle condition and damage
• Service history and repair records
• Appointment and technician visit details

c. Membership Information

• Subscription plan and billing details
• Account activity and communications

d. Payment Information

• Payment details processed securely through third-party providers (e.g. Stripe)
• We do not store full credit card details

e. Technical & Usage Data

• IP address
• Device and browser information
• Website usage and interaction data

f. Location Data

• Approximate or real-time location to enable technician dispatch, service delivery, and appointment coordination

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Providing and managing your membership
• Assessing and delivering cosmetic vehicle repairs
• Scheduling and dispatching mobile technicians
• Processing payments and subscriptions
• Communicating with you via SMS, email, or phone
• Providing quotes, updates, and service confirmations
• Improving our services and customer experience
• Preventing fraud and ensuring security
• Meeting legal and regulatory obligations

4. Sharing Your Information

We may share your information with:

• Technicians and contractors to complete repair services
• Payment processors to handle transactions
• Technology providers (e.g. CRM platforms like Salesforce)
• Service partners where required to fulfil services
• Legal authorities where required by law

We do not sell personal information for monetary gain.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and performance
• Analyse user behaviour and engagement
• Support marketing and advertising efforts

You can manage cookie preferences through your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Maintain accurate records (including vehicle repair history)
• Meet legal, accounting, and operational requirements

7. Your Privacy Rights (U.S.)

Depending on your state of residence (including California), you may have the right to:

• Request access to your personal information
• Request deletion of your data
• Request correction of inaccurate data
• Opt out of certain data sharing practices

To exercise these rights, contact us at: info@assurescratchanddent.com

8. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal data is collected and how it is used
• Right to request deletion of personal data
• Right to opt out of the sale or sharing of personal data
• Right to non-discrimination for exercising your rights

Assure does not sell personal information as defined under CCPA/CPRA.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take security seriously, no system can guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Assure Scratch & Dent
Email: info@assurescratchanddent.com
Website: www.assurescratchanddent.com

14. SMS & Communications

By providing your contact details, you agree to receive service-related communications via SMS, email, and phone, including booking confirmations, updates, and account notifications.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.