Privacy Policy
ASSURE SCRATCH & DENT PRIVACY POLICY
Last Updated: April 2026
1. Introduction
Assure Scratch & Dent (“Assure”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and safeguard your information when you engage with our website, membership services, mobile cosmetic vehicle repair services, marketing campaigns and related offerings.
Assure operates as a membership service and is not an insurance product.
2. Information We Collect
We collect information necessary to provide our services and operate our business, including:
a. Personal Information- Full name
- Email address
- Phone number
- Residential or service address
- Vehicle make, model and registration
- Photos and videos of vehicle condition and damage
- Service history and repair records
- Appointment and technician visit details
- Subscription plan and billing details
- Membership status
- Account activity and communications
- Payment information processed securely through third-party payment providers
- Billing and transaction history
Assure does not store full credit card details.
e. Technical & Usage Information- IP address
- Device information
- Browser information
- Website activity and usage data
- Cookie and tracking data
- Approximate or real-time location information where required to facilitate service delivery, technician dispatch and appointment coordination
3. How We Use Your Information
We may use your information to:
- Provide and manage memberships
- Assess, schedule and complete repair services
- Dispatch technicians and service providers
- Process payments and subscriptions
- Communicate with you regarding appointments, services and account matters
- Provide quotes, updates and confirmations
- Improve products and services
- Conduct customer support activities
- Prevent fraud and misuse
- Protect our legal rights
- Comply with legal and regulatory obligations
- Conduct marketing and promotional activities where permitted by law
4. Sharing Your Information
We may share your information with:
- Technicians and contractors providing repair services
- Payment processors and billing providers
- CRM, communication and technology providers
- Marketing and advertising partners
- Service providers assisting with operations
- Legal, regulatory or government authorities where required by law
- Professional advisers including lawyers, accountants and insurers
5. Cookies & Tracking Technologies
We use cookies, pixels and similar technologies to:
- Improve website functionality
- Analyse website usage
- Measure advertising performance
- Personalise user experiences
- Support marketing campaigns
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain membership and repair records
- Process payments
- Maintain customer service records
- Meet legal, accounting and tax requirements
- Detect fraud and security incidents
- Resolve disputes
- Enforce agreements
7. Your Privacy Rights (U.S.)
Depending on your state of residence, including California, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request information regarding how personal information is used
- Opt out of certain data sharing activities
- Exercise additional rights available under applicable law
8. California Privacy Notice (CCPA/CPRA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information is collected
- The right to know how personal information is used and disclosed
- The right to request deletion of personal information
- The right to request correction of inaccurate information
- The right to opt out of the sale or sharing of personal information
- The right to limit certain uses of sensitive personal information where applicable
- The right not to be discriminated against for exercising privacy rights
Assure may retain personal information where permitted or required by law, including information necessary to:
- Provide services
- Maintain membership, payment and repair records
- Comply with legal obligations
- Detect and prevent fraud
- Preserve consent records and communication records
- Resolve disputes
- Enforce agreements
- Establish, exercise or defend legal claims
9. Verification of Privacy Requests
To protect personal information, Assure may take reasonable steps to verify the identity of any individual submitting a privacy rights request before processing the request.10. Authorised Agents
Where permitted by law, individuals may appoint an authorised agent to submit privacy requests on their behalf. Assure may require verification of both the individual and authorised agent before processing the request.11. Response Timeframes
Assure will respond to verifiable privacy requests within the timeframes required by applicable law.12. Sensitive Personal Information
Where applicable, Assure uses sensitive personal information only for legitimate business purposes reasonably necessary to provide, administer, improve and secure our services and comply with legal obligations.13. Data Security
We implement reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration or destruction. While we take security seriously, no system can guarantee absolute security.14. Children's Privacy
Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.15. Lead Forms, Quote Requests & Marketing Enquiries
Where you submit a quote request, callback request, enquiry form, promotional form, competition entry, social media lead form, advertisement lead form or similar request for information, you consent to Assure contacting you by phone, SMS, email or other electronic means regarding your enquiry, membership options, services, pricing, promotions, offers and related communications. Assure may retain records of enquiries, lead submissions, consent records, communication preferences, IP addresses, timestamps and related information for compliance, security, fraud prevention, customer service, legal and record-keeping purposes.16. Third-Party Links
Our website may contain links to third-party websites. Assure is not responsible for the privacy practices or content of those third-party websites.17. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website together with an updated “Last Updated” date.18. SMS & Communications
By providing your contact details, submitting an enquiry, requesting a callback, obtaining a quote, joining a membership, using our services or otherwise interacting with Assure, you consent to receive communications from Assure via SMS, telephone, email and other electronic means regarding:
- Membership administration
- Account management
- Payments and billing
- Appointments and scheduling
- Repair services and updates
- Customer support
- Security notices
- Service announcements
- Membership benefits
- Promotional offers, discounts and marketing communications where permitted by law
- Other communications reasonably related to our services
19. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:Assure Scratch & Dent
Email: privacy@assurescratchanddent.com
Website: www.assurescratchanddent.com